Return Policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. The item must be sealed and in a re-sellable condition to be eligible for a return.
To qualify for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate a return, contact us at huvahomeshop@gmail.com. Please note that you will be responsible for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Items sent back to us without first requesting a return will not be accepted. For any return questions, contact us at huvahomeshop@gmail.com.
Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right.
Exceptions / Non-returnable Items Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, plants), custom products (special orders or personalized items), and personal care goods (beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Contact us if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges To exchange an item, return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. However, if your order has been shipped, it cannot be cancelled and must be returned using our returns method.
Refunds Upon receiving and inspecting your return, we will notify you about whether your refund has been approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at huvahomeshop@gmail.com.