Careers

Careers at The Home Rug Company

Join our growing team and help shape the future of Interior Design. We're passionate about what we do and always looking for motivated individuals to join us.

Open Positions

E-commerce Executive (Full-Time / Remote)

Location: UK (Remote)
Salary: £30,000–£34,000

We’re looking for a performance-driven E-commerce Executive to help execute website changes, take on our digital marketing, {working with a top UK agency!) and support overall eCommerce growth.

Responsibilities:

  • Manage Google Ads, Meta Ads, and basic SEO tasks
  • Create monthly performance reports
  • Optimise product listings and landing pages
  • Collaborate with content and design teams

Requirements:

  • 2+ years’ experience in digital marketing or e-commerce
  • Working knowledge of Google Ads & Analytics
  • Detail-oriented and self-motivated
  • Experience with Shopify is a bonus!

To apply: Email your CV and a short intro to [email protected]

Why Work With Us?

  • 🌱 Work with a fast-growing digital-first team
  • 🏡 Remote-friendly and flexible working
  • 📚 Ongoing training and support
  • 🧠 A culture of curiosity, creativity, and collaboration
Track your order

Check your order status

Start a return

You can return eligible items

Shipping

Free shipping on all orders

Gift Cards

Various denominations

Get Support

Send us a message

Orders

How do I track my order?

You can track your order 24 hours after it is placed.
Can I modify or cancel after it has been placed?

Eligible items can be returned for a refund of the merchandise value within 30 days of receiving an order. An original receipt or gift receipt is required.
What payment methods do you accept?

You can choose to pay with a Credit or Debit Card (Visa, MasterCard, American Express, Discover or UnionPay), Apple Pay, Google Pay, PayPal, Shop Pay, Klarna, or Diners Club.

Shipping

What shipping options do you offer?

We’re working hard to get your rug packed and on its way as quickly as possible. It usually takes 1–3 business days for us to process, pack, and dispatch your order. Standard and express shipping options are available at checkout. Orders placed after 12pm (UK time) will be processed the next business day.
How much does shipping cost?

We offer free standard shipping on all orders. If you'd like your order sooner, you can upgrade to express shipping for an additional £4.99, which can be selected at checkout.
Do you ship internationally?

At the moment, we only ship within the United Kingdom. However, if you're outside the UK and would like to place an order, feel free to contact us at [email protected] — we’ll see what we can do for you.

Returns

What is your return policy?

We offer a 28-day return policy for rugs. You have 28 days after receiving your order to request a return. To be eligible, the rug must be unopened, unused, and in a re-sellable condition, with all original packaging intact. Proof of purchase is also required.

  • Return shipping costs are the customer’s responsibility and non-refundable.
  • Items sent back without first contacting us will not be accepted.
  • Gift cards are non-returnable.

To start a return, email us at [email protected].
When can I expect my refund?

Once your return is received and inspected, we’ll notify you of the outcome.

If approved, a refund will be issued to your original payment method within 10 business days.

Please allow additional time for your bank or credit card provider to process the refund.

If it has been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at [email protected].
How do I start a return?

To start a return, email us at [email protected] with your order number and reason for return. We’ll guide you through the next steps.

  • The rug must be in its original packaging.
  • It must be unused and unrolled.
  • You must include your proof of purchase.

Return shipping is at your own cost and will be deducted from the final refund if we provide a return label.